Last updated: July 24, 2026
We want every SENMERE piece to arrive as expected. This policy explains how returns, exchanges, cancellations, damaged items, and refunds are handled.
Return window
You may request a return within 14 calendar days after the order is marked delivered. Contact us through our Contact page and include your order number and the item you wish to return. Returns sent without authorization may not be accepted.
After a return is approved, the package must be handed to the return carrier within 7 calendar days. We recommend using a trackable service and keeping the receipt until the return is complete.
Return condition
To be eligible, an item must be unworn, unwashed, unaltered, and free from fragrance, deodorant, makeup, pet hair, and other signs of wear. All original tags and packaging must be included. We reserve the right to decline a return that does not meet these conditions, subject to applicable law.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges and expedited-shipping fees are non-refundable, except where required by law or where the return results from our error.
Final sale and non-returnable items
Items clearly marked “Final Sale” before purchase are not eligible for return or exchange, except if damaged, defective, incorrect, or otherwise required by law. Gift cards and items that have been worn, washed, altered, or damaged after delivery are not returnable.
Damaged, defective, or incorrect items
Please inspect your order promptly. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible with your order number and clear photographs. If the issue is confirmed, we will provide an appropriate remedy, which may include a replacement, repair, refund, or prepaid return label. This section does not limit any rights available under applicable law.
Refunds
We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method, generally within 5–10 business days after approval. Your bank or card issuer may require additional time to post the credit. If more than 15 business days have passed since we approved your refund, please contact us.
Exchanges
We do not currently offer direct exchanges. To obtain another size, color, or style, return the eligible original item and place a new order. This helps avoid inventory being held while a return is in transit.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after fulfillment has begun. If an order has already shipped, the return terms above apply.
Contact
Start a return or ask a policy question through our Contact page. Nothing in this policy limits rights that cannot be waived under applicable consumer law.